But most importantly, it can help to keep valuable information about your customers. The data provided by your CRM can help you retain current customers and entice prospective ones to come back to shop with you. To help you better understand CRM, we have prepared a list of the 113 latest CRM stats, trends, and facts.
Key CRM Stats 2023
CRM Adoption Statistics
CRM Benefits & Features Statistics
CRM Benefits Statistics
CRM Features Statistics
ROI Benefits Experienced by Businesses Using CRM Systems
CRM Technology and Customer Experience Statistics
Social CRM Statistics
CRM Challenges Statistics
Mobile CRM Statistics
CRM Sales Statistics
Small Business CRM Statistics
CRM Systems Statistics
Salesforce Statistics
SAP Statistics
Companies need CRM more than ever to be profitable and successful. It is anticipated that through 2023 CRM technology will be the greatest expenditure in enterprise software. Using spreadsheets and manually entering data is starting to become obsolete. If you are still utilizing these methods, now is the right time for you to start directing your focus toward CRM. This will help you automate tasks that can significantly increase the performance of your employees.
Which CRM has the most users?
Currently, Salesforce is the most prominent CRM system globally, holding 19.5% of the total CRM market share. After Salesforce, the next biggest CRM systems are SAP and Oracle, holding around 4.8% of each of the total CRM market share.
How big is the CRM industry?
In 2021, the global CRM market revenue was estimated to reach $64.5 billion. Given that the CRM market is growing at an annual growth rate of around 12.5%, it is expected to reach approximately $116.1 billion in revenue by 2026.
How much time does CRM save?
It is estimated that the entire process of CRM implementation can last between one week and one year, depending on the size of the business. Therefore, the implementation process may seem to be excessively time-consuming. However, in the end, it will prove to be a massive time-saver in the future of the business. About
